We take downtime seriously. We guarantee an emergency response time of one hour or less. However, our internal data shows that, on average, our clients connect with a technician who can begin resolving their issue in just 3.5 minutes. For many issues, we can log in remotely and fix the problem immediately without waiting for a travel-time delay. This ensures your operations are restored as quickly as possible.

Our Managed IT Services are designed to be a comprehensive, flat-rate solution. This includes 24/7 network monitoring, help desk support, vendor management (handling your internet and software providers), cybersecurity protection, and data backup management.¹ It covers everything your business needs to function technologically for one predictable monthly fee, eliminating surprise repair bills and allowing for accurate budget forecasting.

Yes. While our physical office is located at 1766 Sea Lark Lane in Navarre, we serve businesses throughout the Pensacola area and the surrounding Florida region. Our remote support capabilities allow us to manage networks and resolve issues for clients effectively, regardless of their immediate physical proximity to our office. We also support organizations with dispersed teams, as evidenced by our work with the Early Learning Coalition across multiple groups.

Not with OneconnectionIT. We specialize in "worry-free" transitions. Our trained staff manages the entire installation and setup process for you. We also provide comprehensive training for your team to ensure everyone knows how to use the new features. Most clients find that the switch is seamless and that the new features—like taking business calls on your mobile phone—make immediate improvements to their workflow.

Our SoftTouch POS system is designed with a critical Offline Mode. This allows you to continue swiping credit cards and processing orders even during an internet outage. The system stores the transaction data securely and processes it automatically once the connection is restored. Unlike some competitors that limit offline processing to 72 hours, our system continues attempting to clear the transaction until it is processed , ensuring you never have to stop serving customers.

It is exactly as it sounds: "No Small Print." If you are dissatisfied with any service we provide, let us know, and we will do whatever it takes to correct the issue to your standards at no charge. If we cannot make it right, you do not pay for that service. We believe you should only pay for results that you are happy with, and this guarantee ensures our goals are perfectly aligned with yours.

Absolutely. Compliance is a major component of our Cyber Security services. We help businesses in regulated industries (such as healthcare and retail) implement the necessary security protocols to meet HIPAA, SOC, and PCI standards. We can conduct a security health check to identify gaps and ensure your client data is handled according to federal and industry regulations, protecting you from potential fines and legal issues.

Traditional security assumes that once someone is inside your network, they can be trusted. "Zero Trust" assumes that nothing is safe until verified. It requires verification for every user and every device, every time. This approach is far more effective at stopping modern threats like ransomware and insider attacks that can bypass traditional antivirus software. It provides airtight security by removing assumptions and shortcuts.

Yes. OneconnectionIT is an SBA Certified Service-Disabled Veteran Owned Small Business (SDVOSB). We are fully capable of handling government contracts and specialize in IT infrastructure, security, and unified communications for public sector agencies. Our CAGE Code is 85K72, and we support various NAICS codes including 541519 and 541512. You can view our Capability Statement on our website for detailed performance information.

Getting started is simple. You can call us directly at 850-665-0101 or email aplaza@oneconnectionit.com to schedule a consultation. We also offer a free report on our website, "10 Critical Questions Your IT Consultant Should Be Able To Say 'Yes' To," to help you evaluate your current IT situation before you commit. We are ready to jump in and start resolving your IT issues immediately.